Returns & Exchanges Policy
FITScrubs® accepts returns of unworn merchandise. Product must also have hangtags attached and not be washed or stained to qualify for a full refund. If product does not have hangtags and/or is washed it will not qualify for a refund or exchange.
FITScrubs® will pay shipping expenses of one exchange or return per order for US customers meaning the customer is entitled to one free shipping label per order to use for either an exchange or return. Any additional shipping exchanges or returns required by the customer will be at the customers expense. Please see address below to return or exchange additional items if need be.
Please return within the first 30 days of shipping in the US. Return/exchange window begins once the goods have been delivered.
International shipping, 30 days.
Please allow 7-10 business days for inspection and processing upon return.
FITScrubs® is not responsible for lost items in transit to which tracking shows as "delivered".
Exchanges will be sent pending items are available in stock after processing. FITScrubs® will contact customer immediately if item is not in stock and there is a wait time over two weeks of return delivery.
Refunds for returns will be made in the form of original payment within 3-5 business days of receiving returned items.
For purchases/customers outside the United States, FITScrubs® does not provide complimentary (free) shipping for exchanges and/or returns due to customs regulations. Returns/exchanges must be mailed back to the address below at customer expense. FITScrubs® will pay for outgoing shipping expense for international exchanges for the first exchange.
*Please note that any customizations such as embroidery or logo placement are non exchangeable and/or non refundable.*
For US customers requesting an exchange or return, please use our portal and log in to begin the process - here is the link.
Instructions: Enclose your return/exchange items with original packaging material or equal size envelope/box of your choice. Place the label on the package and drop it off at your local USPS depot (do not wait in line as the postage is already paid for) or simply have your mail carrier pick up in your outgoing mail.
Although our address is on the shipping label, our return address for reference is:
FIT Scrubs®, Inc
9670-04 Eagle Ranch RD NW
Albuquerque, NM, 87114
If further assistance is required, please email kris@fitscrubs.com