Returns & Exchanges
FITScrubs® accepts returns of unworn merchandise. Product must also have hangtags attached and not be washed or stained to qualify for a full refund. If product does not have hangtags and/or is washed it will not qualify for a refund or exchange.
Please return within the first 20 days of shipping in the US. Return/exchange window begins once the goods have been delivered.
International shipping, 30 days.
Please allow 5-7 business days for inspection and processing upon return.
FITScrubs® is not responsible for lost items in transit to which tracking shows as "delivered".
Exchanges will be sent pending items are available in stock after processing. FITScrubs® will contact customer immediately if item is not in stock and there is a wait time over two weeks of return delivery. FITScrubs® will pay for shipping fees of one exchange per order for US customers.
Refunds for returns will be made in the form of original payment within 3-5 business days of receiving returned items.
For purchases/customers outside the United States, FITScrubs® does not provide complimentary (free) shipping for exchanges and/or returns due to customs regulations. Returns/exchanges must be mailed back to the address below at customer expense. FITScrubs® will pay for outgoing shipping expense for international exchanges for the first exchange.
*Please note that any customizations such as embroidery or logo placement are non exchangeable and/or non refundable.*
For US customers requesting an exchange or return, email email@example.com for your complimentary return shipping label and enclose your return/exchange items with original packaging material or equal size envelope/box of your choice. Place the label on the package and drop it off at your local USPS depot (do not wait in line as the postage is already paid for) or simply have your mail carrier pick up in your outgoing mail.
Although our address is on the shipping label, our return address for reference is:
FIT Scrubs®, Inc
4116 Jackie Rd SE
Rio Rancho, NM, 87124