Returns & Exchanges Policy
Thank you for shopping at FITScrubs®. We want you to be completely satisfied with your purchase, and we understand that sometimes returns or exchanges are necessary. Please read our policy carefully to ensure a smooth process.
Returning Unworn Merchandise
FITScrubs® accepts returns of unworn merchandise with the following conditions:
- The product must have hangtags attached.
- The product must not be washed, stained (ie makeup) and free of odor such as cologne, perfume or cigarette smoke.
- Returns must be initiated within 30 days of the delivery date for US customers or within 30 days of international shipping.
Free Shipping for US Customers
We are pleased to offer free shipping for one exchange or return per order for US customers. This means you are entitled to one free shipping label per order to use for either an exchange or return. Any additional shipping exchanges or returns required by the customer will be at the customer's expense.
Return/Exchange Process
1. Initiate your return or exchange through our online portal. Begin the process here.
2. Have your order number handy, log in, and select the items you wish to exchange or return. Though multiple postage labels will appear for multiple items, you only need to use one of them (they share the same tracking number).
3.For sold-out items, leave a note in the comments section during approval submission, and we'll ensure you receive your desired item from our reserved stock. You can also email kris@fitscrubs.com with your request and order number.
4. Enclose your return/exchange items in the reusable poly bag or box your order was sent in or an equal size envelope/box of your choice if you discarded the original packaging.
5.Post approval, you’ll receive a postage label via email. Print it, affix it to the FITScrubs® polybag or box, and drop it off at your nearest USPS or leave it in your outgoing mail. Your items will reach us in 2-5 days, and the processing of your exchange/refund will take an additional 1-2 days.
Processing Time
Please allow 7-10 business days for inspection and processing upon receiving your return.
Lost Items in Transit
FITScrubs® is not responsible for lost items in transit that tracking shows as "delivered."
Exchanges
Exchanges will be processed pending item availability in stock. If the item is not in stock and there is a wait time exceeding two weeks for return delivery, we will contact you immediately.
Refunds
Refunds for returned merchandise will be made in the form of the original payment within 3-5 business days of receiving the returned items. Please note that any shipping expenses paid for by the customer are non-refundable.
International Customers
For international customers, FITScrubs® does not provide complimentary (free) shipping for exchanges and/or returns due to customs regulations. Returns/exchanges must be mailed back to the address below at the customer's expense. We will cover outgoing shipping expenses for international exchanges for the first exchange.
Non-Exchangeable and Non-Refundable Customizations
Please note that any customizations such as embroidery or logo placement are non-exchangeable and non-refundable.
Contact Us
If you have any questions or need further assistance, please email Kris at kris@fitscrubs.com.
Return Address
FIT Scrubs®, Inc
9670-4 Eagle Ranch RD NW
Albuquerque, NM, 87114
Thank you for choosing FITScrubs®. We appreciate your business and are here to assist you with any inquiries or concerns.
