Returns & Exchanges
FITScrubs® guarantees that our products will be clear of any manufacturing defects and will accept any defective item for refund or exchange. We thoroughly inspect our merchandise through a 5 step quality assurance system and strive for your complete satisfaction with your purchase.
FITScrubs® accepts returns of unworn merchandise. Product must also have hangtag and not be washed or stained to qualify for a full refund. Please return within the first 20 days of shipping in the US. International shipping, 30 days. Please allow 5-7 business days for inspection and processing upon return.
If hangtags were removed during fitting but items not worn/used, a $5.00 restocking fee will be deducted from the refunded amount due per item.
Exchanges will be sent pending items are available in stock after processing. FITScrubs® will contact customer immediately if item is not in stock and there is a wait time over two weeks of return delivery. FITScrubs® will pay for shipping fees of one exchange per order for US customers.
Refunds for returns will be made in the form of original payment plus the cost for shipping within 10-15 business days of receiving returned items.
For purchases/customers outside the United States, FITScrubs® does not provide complimentary (free) shipping for exchanges and/or returns due to customs regulations. Returns/exchanges must be mailed back to the address below at customer expense. FITScrubs® will pay for outgoing shipping expense for international exchanges for the first exchange.
*Please note that any customizations such as embroidery or logo placement are non exchangeable and/or non refundable.*
For US customers requesting an exchange or return, email firstname.lastname@example.org for your complimentary return shipping label and enclose your return/exchange items with original packaging material or equal size envelope/box. Place the label on the package and drop it off at your local USPS depot or simply have your mail carrier pick up in your outgoing mail.
Although our address is on the shipping label, our return address for reference is:
FIT Scrubs®, Inc
3705 Ellison Blvd NW
STE B-1 #334
Albuquerque, NM, 87114