Returns & Exchanges Policy
Thank you for shopping at FITScrubs®. We want you to be completely satisfied with your purchase, and we understand that sometimes returns or exchanges are necessary. Please read our policy carefully to ensure a smooth process.
Returning Unworn Merchandise
FITScrubs® accepts returns of unworn merchandise with the following conditions:
- The product must have hangtags attached.
- The product must not be washed, stained (ie makeup) and free of odor such as cologne, perfume or cigarette smoke.
- Returns must be initiated within 30 days of the delivery date for US customers or within 30 days of international shipping.
Clearance items
Clearance items are not eligible for returns or exchanges and are purchased as is. The items are new with hangtags attached but they are from discontinued collections meaning the color/shade may not match our current evrpur2.0 collection and the style will be different which might cause a slight difference in fit from our evrpur2.0 collection.
Free Shipping for US Customers
We are pleased to offer free shipping for one exchange or return per order for US customers. This means you are entitled to one free shipping label per order to use for either an exchange or return. Any additional shipping exchanges or returns required by the customer will be at the customer's expense.
Return/Exchange Process
1. Initiate your return or exchange through our online portal. Begin the process here.
2. Have your order number handy, log in, and select the items you wish to exchange or return. Though multiple postage labels will appear for multiple items, you only need to use one of them (they share the same tracking number).
3.For sold-out items, leave a note in the comments section during approval submission, and we'll ensure you receive your desired item from our reserved stock. You can also email kris@fitscrubs.com with your request and order number.
4. Enclose your return/exchange items in the reusable poly bag or box your order was sent in or an equal size envelope/box of your choice if you discarded the original packaging.
5.Post approval, you’ll receive a postage label via email. Print it, affix it to the FITScrubs® polybag or box, and drop it off at your nearest USPS or leave it in your outgoing mail. Your items will reach us in 2-5 days, and the processing of your exchange/refund will take an additional 1-2 days.
Processing Time
Please allow 1-3 business days for inspection and processing upon receiving your return.
Lost Items in Transit
At FITScrubs®, we take our responsibility for delivering your merchandise seriously. However, we understand that sometimes unforeseen circumstances can arise during the delivery process. When a courier service marks an item as "delivered," we consider our part of the transaction fulfilled.
We do acknowledge that mistakes can occasionally happen during delivery or that an item may be stolen, causing inconvenience to our valued customers. In such cases, FITScrubs® reserves the right to approach each situation on a case-by-case basis, demonstrating our commitment to providing excellent customer service.
If we decide to send a replacement for a lost item, please note that the merchandise will not be eligible for a refund or return. Our intention is to assist you in receiving the products you ordered, even in challenging circumstances. However, to ensure fairness and prevent potential abuse of this policy, we kindly request that you understand that replacements come with certain limitations.
The best we can offer in the event of a lost item is a replacement and one exchange, allowing you to receive the products you originally selected. This policy is in place to protect against fraudulent claims where customers receive merchandise but claim it was not delivered, which can negatively impact our ability to continue offering such benefits.
We appreciate your understanding and cooperation in this matter. Our primary goal is to ensure your satisfaction with your shopping experience at FITScrubs®, and we will do our best to resolve any delivery issues that may arise.
If you have any questions or concerns regarding lost items in transit or any other matter, please do not hesitate to contact Kris at kris@fitscrubs.com. Your satisfaction is our priority, and we are here to assist you in any way we can.
Exchanges
Exchanges will be processed pending item availability in stock. If the item is not in stock and there is a wait time exceeding two weeks for return delivery, we will contact you immediately.
Refunds
Refunds for returned merchandise will be made in the form of the original payment within 3-5 business days of receiving the returned items. Please note that any shipping expenses paid for by the customer are non-refundable.
International Customers
For international customers, FITScrubs® does not provide complimentary (free) shipping for exchanges and/or returns due to customs regulations. Returns/exchanges must be mailed back to the address below at the customer's expense. We will cover outgoing shipping expenses for international exchanges for the first exchange. Please note that shipping expenses paid for by the customer are non-refundable.
Non-Exchangeable and Non-Refundable Customizations/Embroidery
We take pride in offering customized options like embroidery and logo placement to personalize your FITScrubs® products. However, please be aware that these customizations are non-exchangeable and non-refundable, classifying the products as "final sale."
We understand the importance of your choices, and we encourage you to make your selections carefully, especially when it comes to sizing. Your satisfaction is paramount to us, so we advise you to double-check your preferences and sizing before proceeding with customizations.
Logo embroidery: To ensure that we meet your embroidery expectations accurately, please provide specific color instructions for any logos submitted for embroidery. You can do this by including a note in the comments section during checkout or by emailing jasmyn@fitscrubs.com. If no instructions are provided, we will match the thread colors to those in the submitted logo file to the best of our ability.
FITScrubs® 1-Year Guarantee
At FITScrubs®, we stand behind the quality of our apparel and are committed to your satisfaction. We are pleased to offer a 1-year guarantee on all our clothing and scrubs, starting from the date of purchase. This guarantee covers any defects in materials or workmanship that may arise during normal use of our products.
1-Year Guarantee Terms and Conditions:
1. Coverage: This guarantee covers manufacturing defects in materials or workmanship under normal use during the guarantee period. It does not cover damage caused by misuse, accidents, alterations, or normal wear and tear. If you encounter defects such as unraveling stitching within the first year of purchase, it also falls under a manufacturing defect, as our apparel is designed to withstand the demanding shifts of healthcare workers.
Contact Us
If you have any questions or need further assistance, please email Kris at sales@fitscrubs.com or call at (505) 548-7101 M-F 9am-3pm MST *excluding major holidaysReturn Address
FIT Scrubs®, Inc
9670-4 Eagle Ranch RD NW
Albuquerque, NM, 87114
Thank you for choosing FITScrubs®. We appreciate your business and are here to assist you with any inquiries or concerns.