FITScrubs® FAQs

Got questions? We’ve got answers.

How do I return or exchange my order?

No stress — we’ve got you covered! Have your order number handy and click here to start your return or exchange.

  • We offer complimentary postage labels and cover return shipping back to you for exchanges (U.S. customers only).
  • We cannot accept items that are washed, missing hang tags, have stains, or strong odors (deodorant, perfume, etc.).
  • You have 30 days from delivery to make a return or exchange.

See our full Return & Exchange Policy.

Can I edit my order after placing it?

If your order hasn’t shipped yet (no tracking number), we can make changes for you. Once tracking is active and your order is in transit, it can’t be edited.

I’m not great at online ordering — can I call to place my order?

Absolutely! Call us at (505) 548-9056. Our team is available Mon–Fri, 9:00am–4:00pm MST.

I’m unsure about sizing. What’s the fastest way to get help?

Send us a DM on Instagram @fitscrubs — our team monitors it 24/7!

We’ll recommend sizes based on your build and feedback from our community. We also feature real customers (with height/weight refs) — tag us in your scrubs selfies!

How do I get featured on your IG page?

We love sharing our FITScrubs® fam! Tag us in your stories or posts and we’ll reshare our favorites.

If your photo makes it to our main feed, we’ll thank you with a $50 FITScrubs® gift card. Hot tip: well-lit, high-quality photos showing both top and bottom in your healthcare setting really stand out.

When will I receive my order?
  • Orders placed before 3:00pm MST (Mon–Fri) ship the same day if all items are in stock.
  • Orders placed after 3:00pm ship the next business day.
  • We’re closed on weekends — Saturday & Sunday orders ship on Monday (applies to express and priority, too).
What does “Backorder” mean?

Some sizes/colors fly off the shelves. Backorder lets you reserve your scrubs ahead of restock.

All apparel is made locally in Brownsville, TX, helping us restock quickly — usually by Monday or Tuesday weekly. If delays pop up, we’ll email you right away.

If my order has both in-stock and backordered items, will you split ship?

Yes (U.S. customers)! We’ll ship in-stock items first so you can get a head start on sizing.

Need changes? Email our fulfillment team at kris@fitscrubs.com.

How do I wash my FITScrubs®?

It’s easy:

  • Wash with like colors.
  • Tumble dry low.
  • Skip the dryer sheets — they can wear down the moisture-wicking magic over time.
  • Tie off your drawstrings before washing to prevent them from getting caught or damaged during the wash cycle.
  • And for the love of fabric, keep velcro far, far away.

You can also find full care instructions on each product page under “Care Instructions.”

Do you offer wholesale pricing?

We don’t offer wholesale at the moment, but we do offer group discounts for teams/offices. Email sales@fitscrubs.com to outfit your crew.

Do you work with social media influencers?

We do! We just ask for a little skin in the game: influencers purchase scrubs up front, and once content obligations are met, we refund the full amount and often discuss future collabs.

How can I become a FITScrubs® Ambassador or Affiliate?

We love connecting with creators who want to rep FITScrubs®! Our affiliate invites typically go to creators with 50k+ followers, especially those posting medical or scrub-related content — but everyone can start here:

  1. Be a customer first. We partner with people who truly love our scrubs.
  2. Join our Rewards Program.
    • Your referrals get 20% off their first order.
    • You earn 2,000 points (a $20 FITScrubs® gift card) for each successful referral.
    👉 Join the FITScrubs® Rewards Program
  3. Share & tag us. Consistent, authentic content increases your chances of an affiliate invite.
What’s so special about your fabric?

Regular activewear is too thin. Traditional scrubs are too stiff. We engineered the sweet spot — a custom performance blend developed through years of research and university collaborations for comfort, durability, and protection.

What makes FITScrubs® antimicrobial protection different?

Ours isn’t a topical finish — it’s embedded into the fabric. That means it stays effective even after 100+ industrial-strength washes.

Why the name “FIT” in FITScrubs®?

Our founder is a healthcare professional, athlete, and military veteran who believes fitness powers performance. “FIT” stands for Functional Integrated Technology — and it’s a mindset: strong, sharp, and ready for the shift.

Thanks for reading — and for being part of the FITFam! 💙